Shipments and returns

Your pack shipment

Orders are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post with tracking and drop-off without signature. 

As a general rule we ship for a flat fee of $11.  The exception is with bulky items.  Some pool products are in fact heavy and bulky by design.  In the event you order such an item the flat rate fee will not apply, an "at cost" delivery charge will be determined, advised to you, and shipped subject to your acceptance.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Refunds

We will refund defective or damaged goods.  Our refund procedure involves the return of one or all items from an order please see our Returns policy in our Terms and Conditions.